Customer Help Center FAQ’s

Customer Help Center FAQ’s


Customer Help Center

FAQ's Common Purchase Queries Answered

Orders & Shipping

Let us Give You A little insight of Logistics System behind Global E-Commerce Eco-System,
You will be Surprised to know that the Standard DC amount – 250Rs-500Rs these Days – is not even enough to get your parcel delivered to you.
In-Fact there are a lot of hidden charges that a business bears itself to make your parcel available at your door step.
Here is a list of some hidden charges which We Bear Silently Without even letting you know :

What We Ask you = Minimum 250Rs
What We Pay to make Your parcel delivered to You :

1- Logistics Worth 250-500Rs (Acc. to Location)
2- Packing Charges = 50-200Rs (Acc. to Order)
2- Fuel Sur-Charges : 250Rs – On Average –
3- Cash Handling Charges = 100-1000Rs – Depending on amount 4- Reattempt Charges = 100Rs per attempt (Every time you cut our call, Rider Goes Back and Re-Attempt again)
5- Return Charges = 100-200Rs
Note* = Mentioned Charges can be verified by visiting any logistics service
 portal in Pakistan

What We Bear For Actual DC On Average = 850Rs – 2000Rs
What We Ask You = 250Rs Only – Just For Awareness, Otherwise it’s not even enough –

After All these details, we hope that now you have an insight of E-commerce Eco-System, So Take a Standup now and spread this awareness among people who are still un-aware of what’s going on behind clicking add to cart & checkout buttons

You May Have been caught in some suspicious activity at PAKFUNMAZA.COM, Which may be one the following :

1- Placing Fake Order
2- Returning/Cancelling an Order without any Valid Reason
3- Providing Misleading/Suspicious Details at Checkout Page
4- Being Un-Ethical At Customer Support
5- Abusing Brand Identity in any Means

If you think that the action taken above is not just, and you does not fall in any of the activities above, feel free to contact us at 0321-4401402 Or

It takes 2-3 days up to a week, depending upon your location, (Exceptions May Apply. e.g.: Govt issues, long march, accidents, unusual situations like weather etc.…

send us a message mentioning your Order ID, and you will be provided with your Order Tracking Number Along with Logistics Website. WhatsApp 0321-4401402

We Accept payments through
– Easypaisa
– Jazzcash
– Bank Transfer
– Cash Upon Delivery

If you need to swap an item

Returns & Exchanges

we freely accept returns with-in 14 days when it meets our policy parameters.

1- Product is neither damaged by user nor damaged Externally
2- Product Purchase Proof is provided as Airway bill/Slip Or Order ID.
3- Customer has not requested a Photo/Video of a product before dispatch,(Orders with Given videos/photos of working products at the time of dispatch are not subjected to return)
– Logistic Charges Are Subjected to Deduction from Refund Amount –

Send us your received product picture/video , if it gets qualified for our policy parameters, your claim ticket will be filed at Logistics Services, After case study & determination of damage cause the responsible Entity will refund the amount & the package will be taken back (if applicable) – Logistics Charges Are Subjected to Deduction From Refund Amount –

Send us Screenshot of ordered product OR It’s Order ID, as well as received product’s picture/video along with it. Our representative will further guide you according to your situation.

you can mail us at

you can either mail us or call/message us at :

1- Email :

2- Call/WhatsApp : 0321-4401402

You can cancel or change your order after submission before 1:00PM (morning) as it gets packed and dispatched after 1:30PM

You Can Request desired product by provided email or whatsapp.

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